FAQ | Drayton Entertainment Youth Academy

Frequently Asked Questions

Here are some frequently asked questions. If you are wondering about anything not found here, please don’t hesitate to contact us.

How do I enroll?

New families can register here and returning families can enroll their students for the term in the parent portal.

What is the difference between registration and enrollment?

Registration is the process of entering your information into our system. Once you have registered with us, you can enroll your student in classes through the parent portal.

Is financial aid available?

Yes! Partial and full bursaries are available for all classes and camps based on demonstrated financial need. Please click here for more information and to apply.

Can I pay in installments?

If you wish to discuss a payment plan please contact us at youthacademy@draytonentertainment.com.

What is the cancellation policy?

To read our Cancellation Policies, view our Payment Policy & Fee Structure page.

Do you have a waitlist if a class is sold out?

We do have a waitlist for each class. If your class is sold out we encourage you to add your child’s name to the class waitlists, which can be found upon enrolment within the Parent Portal.

Can I attend class with my child?

For our classes specifically designed for children, we ask that parents not attend the class with their child. High definition cameras are installed in all studios, which will be displayed on a television monitor in the lobby area for viewing. We believe that it is essential for the student’s development of self-confidence to participate in class independently. There are many great coffee shops, restaurants, and grocery stores within walking distance of the Academy.

How do I know when and where my student’s class is?

This information can be found on the Parent Portal under “My Schedule”.

Are there any make-up classes or will I be refunded for a missed class?

There is no refund for missed classes. Missed classes may be made up in a class of the same level or lower during the week immediately following the missed class if available.

What happens if there’s low enrolment in a class my student is registered for?

In the event that a class does not meet its minimum enrollment, this class will be cancelled. Students enrolled in cancelled classes will be transferred to the same offering in another time slot, with no administration Transfer Fee. Should the cancelled class not be offered at another time during the term, students will be entitled to a refund or a credit of the class amount.

Testimonials

This environment is free of judgment and full of love. Thank you for always pushing us and reminding us how important, valued and powerful we all are.

I can’t thank you enough for the courage, independence and kindness you help to instil in my kids.

Although my Dad never spoke of it to Evan or me, he was a little hesitant with the dance stuff and then theatre stuff… but then he came out of the Panto that Evan was in crying, so happy that Evan had found a place where he felt like he belonged.

As parents we got to ride this high with our son. We got to see him, for the first time, totally come into himself, for the first time, pure happiness. Something changed, he has changed….thank you.

This was the most amazing theatre experience I’ve had to date, and I’ve had a LOT! It’s the first time I’ve felt like I really belonged because you made such an inclusive environment.

Thank you! She walked away with more confidence about body image, an even deeper love of everything “theatre” and huge love and respect for her community!

The patience David shows to the children is perfect! As a teacher I recognize that this man was made to work with kids!! The way he speaks to kids makes them believe they can do anything!!!

This is where I want to be. I get to learn from Broadway performers who are performing at a theatre right next door but more importantly, I’ve made lifelong friends. Even the audition process is awesome. Drayton has helped me grow not only as a performer, but as a person.

My son has done lots of programs and I think he felt the most at home here. The children and staff were the most inclusive of any I’ve encountered.

Each and every day he arrived at Huron Country Playhouse, he knew he was stepping into a place where his passions and dreams were going to be honoured, respected and encouraged.

The staff involved had an incredible ability to push the kids outside of their comfort zones to try new things and take risks. Most of all, they were able to teach kids to embrace differences and that it’s okay to be different.