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Instructor Information

Welcome to the Drayton Entertainment Youth Academy (DEYA) family! We are very excited for you to join us as an instructor at the Academy. On this page you will find information relating to the Academy, our values, and our policies and procedures.

Please acknowledge you have read this information at the bottom of the page. This must only be done once annually; if you have already viewed and agreed to this page within the past year, you do not need to submit again.


Drayton Entertainment is a registered, not-for-profit charitable organization, and one of Canada’s most successful professional theatre companies. From Broadway musicals, to laugh-a-minute comedies and riveting dramas, Drayton Entertainment presents the finest in live theatre for all ages on seven unique stages, at six venues, in five communities across Ontario: the Drayton Festival Theatre in Drayton, Hamilton Family Theatre Cambridge in Cambridge, Huron Country Playhouse in Grand Bend, King’s Wharf Theatre in Penetanguishene, and St. Jacobs Country Playhouse and the Schoolhouse Theatre in St. Jacobs.

The Drayton Entertainment Youth Academy (DEYA) is Drayton Entertainment’s newest venture into inspiring the next generation of performers. First opening in the spring of 2022, the Youth Academy has sought to dismantle barriers surrounding theatre education and training, providing opportunities for young artists to grow their passion for performance alongside industry professionals.

“Our mission is to adopt equitable and inclusive principles and practices to realize a community where diversity thrives and aligns seamlessly with Drayton Entertainment’s values. We aim to provide unparalleled opportunities that cultivate community, ignite imagination, boost confidence and develop a deeper, life-long appreciation for the performing arts.”

Founded upon its four core values—respect, creativity, growth, and accountability—the Youth Academy welcomes performers from all walks of life into its hallways.

ContactPositionPhone NumberAlternate Phone Number
David ConnollyDirector of Education416-826-4875 (cell)519-804-1100 x901 (office)
Randi PerriamAdministrative Director519-955-5664 (cell)519-804-1100 x 902 (office)
Alan CardDirector of Facilities519-502-4434 (cell)519-621-5511 x250 (office)
519-821-4496 (home)
John BigelowBuilding Services226-791-0999 (cell)519-238-8387 x712 (office)
Steven KarcherExecutive Director519-502-7056 (cell)519-621-5511 x234 (office)

The DEYA Facility

The Drayton Entertainment Youth Academy is located at 145 Northfield Dr. W., Waterloo, ON N2L 5J3. Parking is available onsite. The entrance to the parking lot is located on Parkside Dr.

“Drayton Guest”

Password: draytondya

Change Rooms

There are four change rooms in the DEYA facility. For students, there are two gendered change rooms located in the hallway towards the left when entering reception from outside. There are two faculty change rooms located past the front reception desk, down the hall, and to the left. Students whose gender identity falls outside the traditional binary may use the faculty change rooms or may explore alternate options with DEYA staff that best suits their needs.


There are gendered, multi-stall washrooms located in each of the student change rooms. There are also two all-gender, single stall washrooms within the building; one upstairs at the end of the hall closest to studio 4 (next to the front stairs) and one on the main level across the hall from the student change rooms (to the left when entering the building).

Water Bottle Filling Station

There is one water bottle filling station located at the end of the upstairs hall closest to studio 4 (next to the front stairs). There are no water fountains in the facility. If a student does not have a water bottle, there are plastic cups in the downstairs green room they may ask for to fill with water.

Green Room

There is a green room on the main floor of the facility, down the hall that is to the left when entering the building and past the student change rooms. The green room features tables and chairs where students are welcome to eat, multiple outlets they may plug their electronics into, and a small kitchenette. Food should be consumed in the green room and not in the studios to maintain cleanliness.

Accessible Access

The DEYA is accessible to those with mobile disabilities. There is a ramp at the front entrance as well as automatic door controls on the main doors. To access the second floor, there is an elevator located at the rear of the facility. After entering through the front door, go past reception and the faculty change rooms. The door to get to the elevator is at the end of the hallway past studios 5, 6, 7, and 8. There are automatic door controls to get through the door and towards the elevator. The elevator provides access to studios 1-4 upstairs.

Both all-gender bathrooms (main floor and second floor) are wheelchair accessible and have automatic door controls.


Administration is located straight down the hallway past the front desk. There are multiple offices, including the Director of Education’s and Administrative Director’s, on the wall to the right. There is also a general administrative area to the left that holds office supplies and a copier.


There are 8 studios in the facility that can be used for classes and events at the Academy. Studios 1-4 are located upstairs. They are equipped with floor to ceiling mirrors, keyboards, sound systems, television screens, and cameras.

Studios 5-8 are on the main floor of the building. These studios are designed for smaller classes focusing on musical and vocal training. Studio 5 is located next to the front desk, and studios 6, 7, and 8 are past the faculty change rooms and down the hallway to the right.

Live video feed from the studios in use are broadcasted to the televisions in reception at all times. Parents are able to stay and watch classes happening onscreen from downstairs.

First Aid and AED

There is a first aid kit located behind the front desk at reception on the main floor.

An automatic defibrillator is located on the main floor on the wall just inside the doors to reception.  

Each studio is equipped with a sound system that may be used by instructors. Instructions are available on the equipment cart in each of the studios.

Turning on the System:
  1. Turn on the tablet on the studio’s equipment cart. If the screen says “connection lost,” click “okay.”
  2. The SQ4YOU should already be open.
  3. Ensure “HAL 9000” is selected, click “okay.”
  4. Once connected, double tap the master controls (“S1 MAS”) on the far left of the screen. The inputs for each room will not be displayed.
  5. Slide the fader up to desired level for the input you are using (S1 BT standards for Studio 1 Bluetooth).
  6. Click back to go back to the home screen where you can adjust the volume levels and mute if needed.
Using Bluetooth:
  1. Go into Bluetooth settings on device you are trying to connect to the sound system (phone, laptop, etc.).
  2. Select the Bluetooth network name that matches the name displayed on the BT-Pro device attached to the wall for the studio you are in (ex. BT PRO V2 1234567). Enter the pair code listed on the BT-Pro device as the password to connect to the system. 
  3. If your device is not connecting, it may be because another person in range has not disconnected from the sound system, as it will only connect to one device at a time.
Using Cord:
  1. For iPods or computers, use S1 IPOD.
  2. Connect the cord that runs from the iPod port on the wall to your laptop or iPod. There are adapters in the room should you require a different cord type.
  3. Go into your device’s sound settings and change the sound output to the sound system in the room, rather than your device’s internal speakers.

Once connected, the system will be able to be operated using the slide volume controls on the studio’s tablet as well as your device’s volume controls.

DEYA Program Goals

The Youth Academy seeks to provide arts education to students in a way that boosts student’s confidence and performance abilities. Every class should promote a welcoming and fun environment for all participants. Here are some general goals to keep in mind that can help inform your approach to teaching at the Youth Academy.

By the end of class, students should feel they have a deeper understanding of the materials taught in the program and should feel prepared enough to practice the skills they have learned further. These skills depend on the program, but can include: introductory vocal techniques (rhythm, breathing, pitch, etc.), expanded creative imagination, understanding of simple theatrical conventions, use of movement and choreography, the development of character through physicality and voice, etc. Students should have a greater sense of comfort approaching public performance.

Every student in a class should feel welcome regardless of their level of performance abilities. The goal of the Youth Academy is first and foremost to create a sense of belonging amongst its students. While it is important to challenge students’ performance skills, it is natural for some students to feel nervous to participate in new activities when surrounded by unfamiliar faces; this should be met with understanding and encouragement to help foster confidence and ensure that they feel safe. After class, students should feel their classroom is an environment they can happily return to.

Ideally, students leaving a class should believe they have grown their understanding of the performing arts and feel a sense of accomplishment towards the work they’ve contributed to. Instructors should attempt to foster students’ passion for the arts and encourage them to continue seeking creative outlets in the future. Hopefully throughout their time with the DEYA, they will have had opportunities to form new friendships amongst their peers and develop their understanding of storytelling and performance. 

Policies and Procedures

Emergency Procedures

There are two main exits from the building that are to be used during a fire. There is the main entrance at the front of the Academy and a second exit at the back near the elevator and the entrance to the Northfield Production Centre. In the event of a fire, gather students together and exit the building in an orderly fashion. Once outside, head towards the furthest corner of the parking lot and perform a headcount of students. Alert emergency personnel of any students that are unaccounted for

Elevators may not be used during a fire. In the event that a person is unable to use the stairs to exit the building, they are to be left in the building. Immediately inform emergency personnel of their whereabouts.

In the event of a medical emergency, parents have given DEYA permission to call an ambulance and have their child transported to the hospital.

Pertinent medical notes are kept on file at the discretion of parents/guardians for all children participating in Youth Academy events. DEYA is informed about the unique medical needs of their students that are relevant to their safety when participating in our programs.

Instructor Code of Conduct

Fundamental Values

DEYA values the safety and security of all staff, faculty, and students during their time with DEYA. DEYA believes that:

For more information on equity and inclusivity at the Academy, please see our Academy Mission & Core Values.

Drayton Entertainment’s Equity, Diversity and Inclusion Statement can be found here.

Where this Code Applies

This code of conduct for DEYA instructors applies:

Standards of Behaviour

All members of DEYA staff and faculty are held to a standard of behaviour that prioritizes the safety of all its members as well as respect, civility, and responsible citizenship.

  • Demonstrate honesty and integrity towards colleagues and students.
  • Treat others with dignity, respect, and understanding at all times, especially during disagreements.
  • Respect and treat others fairly and without discrimination, regardless of race, ancestry, place of origin, colour, ethnic origin, creed, sex, gender identity, gender expression, sexual orientation, age, marital status, family status, or disability.
  • Treat DEYA property and the property of others with care.
  • Seek help from others when conflicts and issues arise.
  • Use kind, mature, and respectful language towards others.
  • Maintain a professional relationship with all students they interact with that is appropriate with regards to age and positions of authority.
  • Help students work to their full potential and develop their self-worth.
  • Empower students to be positive leaders in their classroom, school, and community.
  • Maintain consistent and fair standards of behaviour for all students.
  • Show respect for all students, staff, faculty, parents, volunteers, and members of the DEYA community.
  • Facilitate or allow bullying of any form (in-person, cyber, etc.) of any students, staff, or faculty
  • Commit illegal or violent acts.
  • Use any means to threaten, intimidate, or injure another person.
  • Be in possession of or under the influence of alcohol/drugs while facilitating DEYA events.
  • Vandalize DEYA property and/or the property of others.

Child and Vulnerable Adult Protection Policy

Below is an outline of the Drayton Entertainment Child and Vulnerable Adult Protection Policy.

Drayton Entertainment is committed to safeguarding the welfare of all children and vulnerable persons who participate in programs provided by the organization. Programs include, but are not limited to; children’s choruses, Youth Musical Theatre Program, Youth Academy, and volunteer programs. Workers share a responsibility to protect children and vulnerable persons from harm, and have an obligation under the Child and Family Services Act to report any suspected child abuse to a child protection agency, hereinafter “CAS”.

Drayton Entertainment recognizes its responsibility to promote safe environments and practices to protect children and vulnerable persons from abuse and exploitation. Drayton Entertainment will immediately refer any concerns that a child might be abused, or at risk of harm, to the local child protection agency.

To fulfill the policy statement, Drayton Entertainment is committed to:

  • Providing safe environments for children and vulnerable persons
  • Identifying any child who is suffering, or likely to suffer harm
  • Training all workers on policies pertaining to the protection of child and vulnerable persons
  • Reviewing and evaluating implementation of this policy for effectiveness on an annual basis

Abuse can occur in many forms; it can include emotional, physical, and sexual abuse, as well as neglect.

  • Emotional Abuse involves harming an individual’s feelings to the point of damaging their self-respect. It includes acts or omissions that result in, or place a person risk of serious behavioural, cognitive, emotional or mental health problems. It includes verbal attacks, insults, humiliation or rejection.
  • Physical Abuse is using physical force or action that results, or could result, in injury. It may involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating, or otherwise causing physical harm, including deliberately causing ill health to a person. It is more than reasonable discipline.
  • Sexual Abuse involves forcing or enticing a child or vulnerable person to take part in sexual activities, whether or not the person is aware of what is happening. The activities may involve physical contact, including penetrative or non-penetrative acts. Sexual abuse can involve non-physical actions, including but not limited to; inappropriate verbal comments, exposure to pornography, inappropriate communication. Sexual abuse can occur between children, one older and/or more powerful than the other. Sexual abuse also includes the exploiting or grooming (preparing) of a minor or vulnerable adult – regardless of consent or circumstances – for the purpose of sexual touch, sexual activity, or emotional intimacy with the result of either sexual gratification or power and control over the minor and/or adult.
  • Abuse of Power is misusing power to harm another person, or using power and influence for personal gain at the expense of another person. Power can be used to harm another person intentionally or through ignorance, subtly or overtly, to advance one’s own desires without regard for the needs or desires of others in ways that disturb the flourishing of others. At the core of all types of abuse are behaviours related to acquiring, maintaining, and misusing power and control.
  • Neglect is the failure to provide basic needs for a child or vulnerable person. Examples include failing to provide proper food, suitable clothing, supervision, a clean and safe home, as well as failing to provide emotional support, love and affection.

Child is a person younger than 18, as defined by the Child, Youth and Family Services Act, 2017.

Duty of Care is a legal principle that identifies the obligations of individuals and organizations to take reasonable measures to care for and protect their participants.

Duty to Report is defined under section 125(1) of the Child, Youth and Family Services Act, 2017. It is the duty to report suspicions to CAS or the police, of a child having been, or at risk of, suffering physical, emotional or sexual abuse.

Management, for the purpose of reporting structure in this policy, includes Artistic Director & CEO, Executive Director, Director of Education, Director of Production, Human Resources, and includes Stage Management if applicable.

Police Record Checks (PRC) is a search of police database records about an individual. PRCs include Criminal Record Check, Criminal Record and Judicial Matters Check, and Vulnerable Sector Check.

Vulnerable Person is a person aged 18 years or older who may be unable to take of care of themselves or unable to protect themselves against significant harm or exploitation.

Worker is anyone who is employed by Drayton Entertainment: full-time, part-time, contract employees, artists, students, seasonal, temporary, or occasional employees; also included are volunteers who provide work or services for no monetary compensation.

Executive Management/Board Members:

  • Establish policies and procedures for protection framework
  • Ensure systems are in place for regular review, reporting, and evaluating the effectiveness of these policies
  • Communicate policy changes to all workers


  • Ensure all workers receive training on this policy prior to working with children and/or vulnerable persons, and ensure refresher training is provided annually
  • Ensure recruitment and screening procedures are followed, including police record checks and reference checks prior to working with children and/or vulnerable persons
  • Responding promptly to any complaints, reports or allegations against workers, and immediately reporting such to the Human Resources representative and/or Executive Management.


  • Sign and commit to conducting themselves according to the Code of Conduct for the protection of children and vulnerable persons, and the General Guidelines Pertaining to Criteria for Safe Supervision of Children and Vulnerable Adults, retained on file for each worker
  • Participate in training and refresher training before working with children and vulnerable persons
  • Understand the duty to report as defined by the Child, Youth and Family Services Act, 2017
  • Provide satisfactory police record checks prior to working with children and/or vulnerable persons
  • Notify a supervisor immediately if there is suspected child abuse
  • Report suspicions of child abuse to a child protection agency (Children’s Aid Society: CAS)
  • Notify a supervisor if a report is made to CAS
  • Contact police if they believe a vulnerable person’s safety is at risk.

Drayton Entertainment is committed to ensuring a safe and respectful space that encourages positive growth. Due to the nature of the industry and the structure of the organization, workers may not work directly with children and/or vulnerable persons, however, they may encounter or interact with children and vulnerable persons.

Workers are required to follow the Code of Conduct that describes best practices and practices to avoid or never be sanctioned. The practices outlined clarify what is and is not acceptable behaviours when working with children and vulnerable persons. By defining what is and is not acceptable behaviour, best practices can be promoted and the potential for abuse or allegations of abuse minimized.

Best practices when interacting with children:

  • Treat all children with respect, dignity and fairness
  • Make requests in clear terms geared to the child’s level. Offer choices when possible.
  • Give positive encouragement.
  • Communicate with parents often.

Best practices when interacting with vulnerable persons:

  • Treat all people with respect, dignity and fairness
  • Give full consideration to the needs, interests and wishes of vulnerable persons.
  • Assume mental capacity in decision-making.
  • Respect the privacy of the individual.

Prohibited Practices:

  • Depriving an individual of basic needs.
  • Leaving children unsupervised.
  • Using harsh or degrading measures toward an individual that would humiliate or undermine one’s self-esteem.
  • Confining individuals in locked spaces.
  • Any form of abuse – physical, sexual, emotional and/or neglect.
  • Recording (photo or video) a child/vulnerable person, unless prior consent has been granted by the child/vulnerable person’s parent/guardian.
  • Posting photos or videos of youth/vulnerable persons without written consent from their parent/guardian

Any reports involving a breach of the Code of Conduct will be taken seriously and will be dealt with by management. Individuals who violate the Code of Conduct, or any of the policies pertaining to the protection of children and vulnerable persons, are subject to disciplinary action up to and including termination of employment or volunteer assignment.

No worker (staff or volunteers) should be alone with a single child or vulnerable adult in locations where they cannot be clearly observed by others.

The Rule of Three

Generally, at least three unrelated individuals must be present at every function and in each classroom, rehearsal hall, or other enclosed area during all activities involving children or vulnerable adults.

Examples of The Rule of Three include:

  • One adult instructor leading a class of 10 youth.
  • Two unrelated adults alone with one child.
  • One child wrangler supervising a 5-person children’s ensemble.
  • One house manager overseeing multiple child (youth) volunteers.

Examples that violate The Rule of Three include:

  • One adult instructor being alone with one child, or a pair of siblings.
  • Two related adult instructors alone with one child, or a pair of siblings.
  • One child wrangler supervising one child, or a pair of siblings.
  • One house manager being alone with one child (youth) volunteer.

In such instances, the worker must immediately seek out a third person to be in proximity as part of the group.

One-to-One Instruction & Training

In some Drayton Entertainment programs, there may be an occasion when a worker must meet with, or work with, a child or vulnerable adult one-to-one. Because the imbalance of power is particularly pronounced when a child or vulnerable person is alone with a worker, it is crucial that workers follow safe protocols.

Such meetings and/or instruction must take place on site at designated Drayton Entertainment locations, with the express permission and knowledge of the parents and/or guardians. A worker should never meet alone with a child or vulnerable adult off-site, even if it is in a public location (restaurant, coffee shop, etc.) Additionally, any and all one-to-one meetings and/or instruction must be notified to management, so that it is logged as part of the organization’s files.


Generally, Drayton Entertainment does not transport children and vulnerable persons; a third party service would be contracted (e.g. bus company). In the event transportation is provided by workers, any person who transports a child or vulnerable adult for any Drayton Entertainment event must be 21 or older, have a copy of their current driver’s licence and proof of insurance on file, and have prior written consent by management. Additionally, the worker must confirm there is an adequate safety belt for each passenger that will be worn any time the vehicle is moving.

Transportation by one adult worker and one child or vulnerable adult is not permitted. In the event it is unavoidable, the following provisions must take place:

  • A clear consent from the parents/guardians of the child/vulnerable person is received prior to travel.
  • A clear communication with management when the adult worker leaves with the child.
  • A clear communication notifying management that the child/vulnerable person arrived safely and is no longer under their care or supervision.

When children or vulnerable persons act out during Drayton Entertainment events, workers must take care to address the misbehaviour in ways that are consistent with the following guidelines:

  • Corporal punishment is never permitted (spanking, pinching, hitting).
  • Parents/guardians are to be informed whenever a child or vulnerable adult misbehaves beyond minor correction or if a pattern of misbehaviour develops.
  • Workers shall request the support of an aide (staff or parental support) in programs where misbehaviour is an ongoing problem.
  • Appropriate types of discipline are reviewed with workers annually, and included as part of the onboarding process as applicable to the position.
  • Whenever possible, workers should address disruptive behaviour by redirecting to another activity, focusing on more acceptable behaviour, or taking the person aside if another adult worker is available to assist.
Electronic Communication (Email or Texting)

Electronic communication (email and texts) has become the preferred means of communication for many people, especially youth. While Drayton Entertainment seeks to use technology to streamline communications, it is important to provide guidelines that safeguard against potential abuse.

  • Workers should not use their personal devices, accounts, or communication tools to communicate directly and/or one-to-one with youth and/or vulnerable persons. Drayton Entertainment has established communication channels available for its various programs, which can be more easily monitored, including:
    • Youth Academy: Customer Relationship Management System (Jack Rabbit)
    • Volunteer Programs: Volunteer Management System (Better Impact)
  • If a digital communication raises any child protection concerns, the worker/administrator of the communication must immediately inform their supervisor.
  • Electronic communication issued to children involved in live theatre productions shall be directed towards parents/guardians. In some instances, such as Drayton Entertainment’s High School Project, electronic communication may be issued directly to youth involved in the production. To safeguard personal contact information, any and all group communication issued shall be done utilizing the BCC field.
Social Media Groups

Most social media platforms have specific age limits. Twitter, Facebook, TikTok, and many others require that users be at least 13 years old before they can make an account. Best practices include:

  • Workers are discouraged from adding youth (as Friends, Followers, etc.) to their personal accounts. Workers should redirect youth to subscribe to official Drayton Entertainment channels. If workers do add youth, direct 1:1 messages should be avoided.
  • On Drayton Entertainment official platforms, direct 1:1 messages are avoided between Drayton Entertainment and youth; communication may occur openly through comments and posts on the page.
  • Drayton Entertainment’s official social media accounts are monitored by multiple staff, with multiple account Administrators.
  • Any appearance of a child or vulnerable person on Drayton Entertainment’s website or social media channels has been collected through a signed Social Media & Publicity Release by parents or guardians.

In the event suspected child abuse, the procedures outlined below must be followed. Supervisors shall ensure that workers are aware of their duty to report suspected child abuse to a Child Protection Agency (CAS).

If a Worker Suspects Child Abuse:

  • Call the child protection agency (CAS) immediately, do not ask anyone for help making the decision to call
  • Inform a supervisor or manager of the intention to call CAS
  • Do not disclose information about the suspicion with anyone, including a supervisor or manager
  • If a supervisor or manager is not available, the worker shall proceed with the report to CAS
  • Notify a supervisor or manager once the call has been made. The manager or supervisor is then required to notify the Executive Director or Human Resources in a timely manner.

Seek Medical Attention:

If a child has sustained injuries, seek immediate medical attention. If an injury is suspected to have been cause by child abuse or family violence, do not inform the parent of the intention to seek medical care until a child protection worker has given clear direction to do so.

If the worker believes the child is in immediate danger, they shall call the Police. Immediately after calling the police, contact a child protection agency (CAS).

Avoid Discussing with a Parent or Guardian:

A worker that suspects abuse or family violence shall not disclose such suspicions, or intentions to call a CAS, with the parent or guardian. Disclosing information with the parent or guardian could jeopardize the child or affect the investigation.

After consulting with a CAS, and if given permission by CAS official to notify the parent and/or guardian, a member of the Executive Management team will speak with the parent, emphasizing to the parent both the concern for the child, as well as the legal obligation to report suspected abuse. Do not inform a parent or guardian of the call, unless first consulting with CAS.

Making the Call to CAS:

Call the CAS for the municipality in which the venue is located. See contact information for child protection authorities.

If a call is being made to CAS after regular business hours, the caller will likely be required to leave a message indicating the call is urgent. The caller shall provide their full name, position, organization (Drayton Entertainment), the number where they can be reached, and full details of their suspicion. The caller must wait for the CAS to call back.

Please note: leaving a message is not considered a report. A worker must speak directly to a CAS worker. However, if a child is in immediate danger, the worker must call the police.

If any further suspicion of abuse or new information with respect to a child occurs, the worker must make another report to the child protection agency, regardless of any previous reports.

Documentation Guidelines:

A worker must provide a factual report based on observations, to the HR representative or Executive Director.

  • Do not include personal thoughts or opinions regarding beliefs on how it might have happened.
  • Only include information that is relevant to the incident, including information that others may have provided.
  • Include name(s) and phone number(s) of the individual(s) you spoke with at the CAS and/or Police Division.
  • Include directions provided by CAS and/or Police Division
  • Sign and date the completed report and provide it to the Executive Director or HR in a sealed envelope with the child’s name and date on the front

Managing an Allegation, Complaint, or Claim of Abuse against Drayton Entertainment

In the event that a parent makes an allegation against a worker, the obligation to report also lies with the parent. The parent must be advised of their duty to report and be encouraged to make the report to the local CAS. The worker who has been informed of the situation or observed the situation, has the legal duty to report as well even if the parent(s) report. The worker must follow the standard Children’s Aid reporting procedures to report the allegation against another worker.

The worker who has been accused of abuse allegations shall not be told of such accusations or the intent to report to CAS. Only under the direction and consultation of a CAS agent, shall an allegation be disclosed to the worker.

The Executive Director and HR representative shall be notified immediately of any reports of alleged abuse and/or calls made to CAS. Executive Management will determine further action required.

An incident report shall be filed with the HR department in a timely manner. The report must outline the events with specific dates and times, and should include any witnesses.

Confidentiality is extremely important in these situations and circumstances. Inappropriate disclosure of information about a case, whether it has been proven or not, can result in additional harm for the family involved, as well as the child. Open discussions regarding a case among workers is not prohibited. Workers who do not abide by this agreement of confidentiality are subject to disciplinary action, up to and including termination.

Waterloo Region (Waterloo, Cambridge, St Jacobs)
  • Family & Children Services of the Waterloo Region Cambridge (CAS)
    • 519-576-0540
  • Waterloo Regional Police
    • 519-570-9777 (Non-emergency)
    • 911 (Emergency)
  • Family & Children’s Services of Guelph and Wellington Country (CAS)
    • 1-800-265-8300
    • 519-824-2410
    • 519-846-1005
  • OPP – County of Wellington
    • 1-888-310-1122 (Non-emergency)
    • 519-343-5770 (Non-emergency)
    • 911 (Emergency)
Grand Bend
  • Huron-Perth Children’s Aid Society (CAS)
    • 1-800-668-5094
    • 1-800-265-5198
  • OPP – Grand Bend
    • 519-238-2345 (Non-emergency)
    • 911 (Emergency)
  • Simcoe Muskoka Family Connexions (CAS)
    • 1-800-461-4236
    • 705-526-9341
  • OPP – Southern Georgian Bay
    • 1-888-310-1122 (Non-emergency)
    • 911 (Emergency)

Child, Youth and Family Services Act, 2017

Child and Vulnerable Adult Policy – Quick Facts

Who is defined as a child? A child is anyone under the age of 18.

Who is defined as a vulnerable person? A vulnerable person is anyone 18 years or older who may be unable to take care of themselves or protect themselves against significant harm or exploitation.

Who is a worker? Anyone employed by Drayton Entertainment: full-time, part-time, contract workers, artists, students, seasonal, temporary or occasional employees; also included are volunteers who provide work or services for no monetary compensation.

Policy Agreement